FAQ

Frequently Asked Questions

Ordering & Shipping

How long does shipping take?
Orders are processed within 2-5 business days. Delivery typically takes 5-10 business days within the US from order fulfillment.

Do you offer free shipping?
Yes! Orders over $60 ship free. Orders under $60 will have shipping calculated at checkout.

Do you ship internationally?
Currently, we only ship within the United States.

Can I track my order?
Yes! You'll receive a tracking number via email once your order ships.

Returns & Exchanges

What's your return policy?
We accept returns within 30 days for store credit. Items must be unused and in original condition. See our full Refund Policy for details.

Who pays for return shipping?
Customers are responsible for return shipping costs.

Can I exchange an item?
We currently offer store credit for returns. You can use your credit to purchase a different item.

Payment & Security

What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods through Shopify Payments.

Is my payment information secure?
Yes! All transactions are processed securely through Shopify's encrypted payment system.

Products

Are your products authentic?
Yes! We work with trusted suppliers to ensure all products are authentic and high-quality.

Can I cancel or modify my order?
Contact us immediately at hello@bibliobabestore.com if you need to cancel or modify your order. Once shipped, we cannot make changes.